Customer Feedback

RENO-MEN / HAPPY HANDYMAN

“I was in public relations for over 20 years before starting Reno-Men.ca to provide construction services to the building industry. I have never encountered the quality of service that I experienced with Pacific Truss. Dyrald and his team go way beyond the norms in this industry.

To name a few:

  1. Excellent phone service right from the start while we were discussing options for our roofing needs. Suggestions were never pushed upon us, but were very insightful.
  2. Your final price came in lower than the quote!
    Your delivery team not only negotiated a very tricky site on which to set up the boom, but they took a lot of extra care to ensure we received each bundled truss set exactly where we wanted them on the roof to reduce hand carrying.
  3. The driver then came up to the roof to make sure everything was in order.
  4. The next day a phone call came to ensure everything fit perfectly—which they did.
  5. The following day t-shirts arrived with engineering reports for the Inspector, along with another site visit to check on our satisfaction.
  6. Emailed copies of all engineering report and truss layouts came the next day.

If you have any experience with trades in this industry, you know this service was extremely rare. We can all take a lesson in customer service from Pacific Truss. You bet you have our future contracts!

Thanks very much Dyrald”
~ Garry Foster & Jed Nickel

 

SEA ISLE DEVELOPMENT GROUP LTD

“We wanted to give a shout out to Heather and the design team for an outstanding job on our project. It’s a pleasure dealing with true professionals and consider them a real asset to your firm. Kudos as well to the forklift operator who helped us load the floor package onto our truck, another professional and someone that actually cared that we were loaded safely and with a well balanced load.

Overall, we are very satisfied with the products supplied, the care that was taken from the design and construction of our trusses, right through to the delivery and placement of the trusses at the job site by the crane truck operator, Andrew. Excellent job everyone, we will definitely be back with our next build for the floor/truss package.

Thank you so much for everyone’s help!”
~ Dale Rivers

 

KNAPPETT PROJECTS INC

“I personally have had the opportunity to work with Pacific Truss on a project at Brentwood College School in Mill Bay. They provided all of the engineered wood for the floor system and roof trusses for a new girl’s dormitory that we were building.

These two packages were very complicated and required a lot of engineering and detailing to ensure everything was ready to install once it was delivered on site. The product that was delivered was excellent and we had no issues with install. The designers at Pacific Truss worked very closely with the project’s consultant team to work out any issues before the packages were manufactured.

The team at Pacific Truss was able to meet our demanding schedule while being very easy to work with. They were able to accommodate all of the changes we asked for and kept their scope of work on budget. The product provided was built with a high attention to detail and allowed us to focus on installation instead of dealing with design issues.

Without hesitation I recommend Pacific Truss for any of your engineered wood needs as I also look forward to the opportunity to work with them again in the future.”
~ Daniel Behrens

 

SEA ISLE DEVELOPMENT GROUP LTD

“Chris & I just wanted to drop you a quick line and thank you for the excellent service we experienced yesterday at the plant. Your people there are incredible and very customer service oriented. A special shout out to the boys on the forklifts…. they were amazing in helping us get our trucked loaded and secured…. I really didn’t think we were going to be able to get the order all on in one load. Please pass our thanks and a big ‘ole’ high five onto the boys for us, they’re the best.

And a big thank you goes out to you as well for all your efforts in getting this package together for us. We will definitely be using Pacific again in the future….”
~ Dale Rivers

 

“The trusses were delivered at 1 pm sharp as promised. I was very impressed with your help and every one’s promptness at Pacific Truss. Thank you very much and I most definitely will recommend your company anytime I can.
~ Marty Olsen

 

LANCER CONTRACTING

After taking a tour of Pacific Truss – “I have a new appreciation for truss deliveries now, knowing that they are rolling off the line hot and not stacked up somewhere in the yard.
~ Perry Booth

 

S & B CONSTRUCTION

“We have been dealing with Pacific Truss since 1978. The quality has been superb and the service excellent.  This experience has made it a pleasure to deal with Pacific Truss and we highly recommend your company to all our customers.
~ Ben & John Wolters

 

STONE CONSTRUCTION

“The product has always been great and the service excellent.  The staff always goes above and beyond to accommodate me and my schedules.”
~ Brian Stone

 

HEWITT CONSTRUCTION

“Pacific Truss has always looked after me, the service is excellent, the product is good and their expertise is always appreciated.”
~ Warren Hewitt

 

MURRAY DEVELOPMENTS

“Excellent service, no complaints, if there has ever been a problem it has been taken care of right away….Pacific Truss always steps up to the plate…this is why I keep coming back.  I am totally committed and loyal to Pacific Truss.”
~ Ken Murray

 

PEERS CREEK DEVELOPMENTS & PHOENIX LANE DEVELOPMENTS

“Pacific Truss has always provided excellent service, their knowledge & expertise and ability to come up with solutions on difficult plans has been both valued and appreciated.  We are happy with the products and find the prices to be fair.  The service has always been great and we enjoy working with Pacific Truss.”
~ Tony Pedro

 

CULLEN BROTHERS CONSTRUCTION

“We have been working with Pacific Truss for the past 10 years and our experience has always been positive.  They are great to work with and their knowledge is excellent.  The staff is always accommodating and the product is great.  We don’t go any where else because we know we are well looked after at Pacific Truss.
~ Pat & Paul Cullen